Refund Policy

1. All Sales Are Final

Detail Doctor does not offer refunds. Once a service has been performed, payment is final. Detailing is skilled, on-site labor — time, product, and travel are expended the moment we complete the work.

2. Quality Concerns

We stand behind our work. If something about your detail doesn't look right, contact us within 24 hours of service completion and we will review the concern with you directly. Please include photos so we can see the issue.

3. Booking Deposits Are Non-Refundable

A $20 booking deposit secures your appointment date. When you book, we reserve that day for you and turn away other work — so deposits are non-refundable in all cases, including cancellations made with advance notice and no-shows.

• If you cancel your appointment, the deposit is not returned, regardless of notice given.
• Need to move your appointment instead? Contact us as early as possible — at our discretion, we may apply your deposit to a rescheduled date.
• Requesting a quote through our website is free and non-binding — no deposit is owed until you confirm a booking.

4. If We Cancel

The only exception: if Detail Doctor must cancel your appointment and we cannot reschedule with you, you will not be charged and any deposit paid for that appointment is returned.

5. Contact

Questions about this policy? Reach us at evdetaildoctor.co@gmail.com, call or text (210) 442-5691, or use our contact page.