Refund Policy

1. Satisfaction Guarantee

Your satisfaction is our priority. If you're not happy with the results of your detail, let us know within 24 hours of service completion and we'll make it right — either by re-doing the work or issuing a refund.

2. Full Refund Eligibility

You may be eligible for a full refund if:

• The service was not performed as described or agreed upon
• We cancel the appointment due to scheduling or availability issues
• You cancel at least 24 hours before the scheduled appointment

3. Partial Refunds

A partial refund may be issued if:

• Only part of the agreed-upon service was completed
• The service was interrupted due to weather and could not be rescheduled
• You are partially dissatisfied and a re-do is not feasible

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• No-shows or cancellations made less than 24 hours before the appointment
• Dissatisfaction reported more than 24 hours after service completion
• Issues caused by pre-existing vehicle damage or conditions beyond our control
• Requests for refunds on add-on services that were completed as described

5. How to Request a Refund

To request a refund:

1. Contact us within 24 hours of your service at contact@detaildoctor.co or through our contact page
2. Provide your booking details and the reason for your request
3. Include photos if applicable to help us understand the issue

6. Processing Timeline

Approved refunds are processed within 5–7 business days. Refunds are issued to the original payment method. Deposits returned for eligible cancellations follow the same timeline.